Refund policy

Cancellation, Refund & Pre-Order Policy

Pre-Order Terms

All Maison Molato products marked as “Pre-Order” are produced specifically based on customer demand. By placing a pre-order, you acknowledge and agree that your item will enter production after the pre-order period has ended.

Production may take up to 60 days before your order is shipped. Delivery times begin after production has been completed.

Order Cancellation

Due to the nature of pre-order production, cancellation requests are only accepted within 24 hours of placing your order.

After 24 hours, your order cannot be cancelled, as production planning and manufacturing arrangements may have already begun.

Minimum Production Requirement

If the minimum production quantity required for a product is not reached, Maison Molato reserves the right to cancel production. In this case, customers will receive a full refund of the purchase price.

Refunds

Refunds are only issued in the following situations:

  • The minimum production quantity is not reached.
  • The product cannot be fulfilled due to circumstances beyond our control.
  • The item received is confirmed to have a manufacturing defect.

Refunds do not apply to:

  • Change of mind after the cancellation period.
  • Incorrect size selection made by the customer.
  • Delays caused by production or shipping within the stated estimated timelines.

Damaged or Defective Items

If your order arrives damaged or there is a manufacturing issue, please contact us within 7 days of delivery.

To allow us to review your claim, you must provide:

  • Clear photos of the item
  • A video showing the issue (if applicable)
  • Your order number
  • A description of the problem

Claims submitted without sufficient documentation may not be approved.

Incorrect Information

Customers are responsible for providing accurate shipping information at checkout. Maison Molato is not responsible for orders delayed, lost, or delivered incorrectly due to incorrect customer information.

Contact

For any questions regarding your order, please contact Maison Molato through our email: hello.maisonmolato@gmail.com

 

Size Selection & Exchanges

Our jerseys are designed with an oversized fit. Please review the size guide carefully before placing your order to choose the best fit for your preferred style.

Customers are responsible for selecting the correct size at checkout. Size changes cannot be guaranteed once an order has been submitted for production.

If you receive your item and would like to request a size exchange, please contact us within 7 days of delivery. Exchanges may be accepted only if:

  • The item is unworn, unwashed, and in its original condition.
  • All original tags and packaging are included.
  • The requested size is available.

Customers are responsible for return shipping costs and any additional shipping costs for the replacement item.

If the requested size is unavailable, we cannot guarantee an exchange.